A - Introduction
These general conditions of sale (hereinafter only the "General Conditions") govern the sale of products marketed by the RomanA Sir Ltd.
All contracts for the purchase of goods concluded between the seller (RomanA Sir Ltd.) and according to the procedures described above, between the seller and the customer will be governed by these Terms.
B - Acceptance of general conditions of sale
The contract between the Romana Sir Ltd. and the Customer shall be concluded with the acceptance, even partial, by Romana Sir Ltd. , Which reserves the right, in its sole discretion, to accept the order.
The acceptance is automatic, unless otherwise communicated to the client. By placing an order in the manner provided, the Customer declares to have read all the information provided during the purchase procedure and accepted the general conditions and payment transcribed below.
If the customer is a consumer (ie a person who buys goods for purposes not related to his profession), once the online purchase procedure will print or save an electronic copy, store in any case, these general conditions of sale, in compliance with the requirements of Art. 3 and 4 of Legislative Decree n. 185/1999 on distance selling.
The customer is not entitled to damages or compensation, and any contract or tort liability for direct or indirect damages to persons and / or property, caused by lack of acceptance, even partial, of an order.
C - How to Buy
The customer decides to buy the products as described in the relevant information sheets. The technical information faithfully reproduce those of the manufacturers of the products included in the catalog. Romana Sir Ltd. therefore, reserves the right to modify the technical information of the products to match those provided by the manufacturers without any prior notice. It is understood that the picture accompanying the description of a product may not be fully representative of its characteristics, and differ in color, size, and accessories in the picture. All support information for purchase are intended as generic information, not due to real features of each product.
The correct order is confirmed by the Romana Sir Ltd. by a reply by e-mail, sent to the email address supplied by the customer. The message will include all the data entered by the customer who agrees to verify the correctness and communicate any corrections, as described in this document.
In the case of non-acceptance, the Romana Sir Ltd. is committed to a timely notification to the customer. All prices are retail prices and, therefore, inclusive of VAT. Romana Sir Ltd. We reserve the right to change prices at any time without notice. Romana Sir Ltd. does not guarantee the certainty of allocation of goods ordered. On certain products subject to price promotions, Romana Sir Ltd. We reserve the right to accept orders by reducing the amount, upon notice and acceptance by the customer, failing which the order will be canceled.
Note also, that the prices of products purchased online may differ from those set forth in the store.
D - Methods of payment
PayPal - The amount of the order is charged to your PayPal account at the time of order. In the event of cancellation, either by the customer or in case of rejection of the Romana Sir Ltd. , The amount will be refunded to the customer's PayPal account. The cancellation is possible until such time as the same is not yet in stock preparation. The annulment of the transaction, in no case Romana Sir Ltd. may be held liable for any damages, direct or indirect, caused by delayed-release by PayPal. At no time during the purchase process Romana Sir Ltd. is able to meet the customer's financial information. As there is no data, there is a possibility that this data is intercepted. No archive of Romana Sir Ltd. contains, or maintains such data. For every transaction made with your PayPal account you will receive a confirmation email from PayPal.
E - Type of delivery
Romana Sir Ltd. can only accept orders for delivery in the territory of the Italian state. For every order placed on www.romanasirshop.it, Romana Sir Ltd. invoices of material shipped.
For the issuance of the invoice, the information provided by the Customer. No change in the bill will be possible after the issuance thereof. Shipping costs are charged to the customer and are shown explicitly at the time of order. The payment of the goods by the customer will be using the method chosen when ordering. No fees or commission is due to Romana Sir Ltd. The delivery of goods ordered shall mean the floor dwelling up to a weight of 20kg. The goods are made directly from the manufacturer in original packaging or in cardboard boxes properly sealed with metal staples. In no case other materials are used for closure. Delivery of the goods ordered are for guidance only; the same may be subject to change due to force majeure or because of traffic conditions and road conditions in general or by the Authority. No responsibility can be attributed to the Romana Sir Ltd. in case of delay in the order or delivery of goods ordered. Upon delivery of the goods by the courier, the customer is required to check:
- That the number of packages delivered corresponds to that indicated on the invoice;
- That the packaging is not damaged, or wet or otherwise altered;
Any external damage or the mismatch in the number of packages or particulars, must be immediately reported to the carrier making the delivery, adding the word "withdrawal conditional" on the document and confirmed within 8 days by registered letter with acknowledgment of return to the carrier, the address of which is explained on the accompanying document. In the case of damaged package to write "subject to removal because the package is damaged."
Once you have signed the Courier, the Customer may not oppose objection on the external characteristic of the delivered goods. Even the packaging is intact, the goods must be checked within eight days of receipt. Any damages or hidden defects must be reported in writing by registered mail with return receipt to the courier whose address is explained in the accompanying document. Each alert over these terms will not be taken into account. For each statement, the customer assumes full responsibility for the statements.
Delivery by courier
In the case of delivery by courier service is included with delivery to the house floor for products weighing less than 20 kg. Standard Delivery will take place during the following hours: from 9.00 to 13.00; from 14.00 to 18.00 every day except holidays, from Monday to Friday. The courier makes the first delivery without notice. In the absence of the customer, the courier will leave a notice and try again within 24 hours after delivery; in case of further absence, is again left warning and the customer is contacted by the carrier for the third attempt. If this is also not to be successful, the Customer Care Team will be contacted by the Romana Sir Ltd. which will set out the details of the delivery. If the fourth attempt does not succeed, the goods will be made to the Romana Sir Ltd. resulting in cancellation of the order and nothing will be given to the customer.
F - Despatch and delivery of the order
With "time of order processing" means the interval of time between the completion of the order to the delivery of the product to the carrier. And this for each product the average timing of supply goods; this parameter is subject to change depending on availability of the updated provider and may vary without notice.
G - Delivery Charges
The costs shown are valid for the whole Italian territory. The cost of delivery is expressly stated in any advertisement, shall be calculated according to the weight of the goods and includes insurance of the goods during transport.
H - Right of withdrawal
Pursuant to art. 64 et seq of Legislative Decree no. N. 206/2005, if the Customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form in Romana Sir Ltd. a reference to VAT) has the right to withdraw from the purchase contract for any reason, without penalty.
The right of withdrawal is subject to the following mandatory conditions: The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product purchased; to limit damage to the original package, we recommend, when possible, to put it in another box, it should be avoided in all cases the attachment of labels or tape directly on the original packaging of the product; the property subject to the exercise of the right of withdrawal must be returned in normal condition, as it has been kept and used with the use of reasonable diligence: it will then be accepted that the products used for signs of damage or dirt and that therefore can no longer be considered; the property subject to the right of withdrawal must bear the same serial number on the invoice of sale Romana Sir Ltd.; if the property were to bring a serial number different from what is reported in the invoice, the return will not be accepted and the product will be made available to the Customer for the return, simultaneously canceling the request for withdrawal; the shipping costs for return of the goods shall be borne by the customer; ship until the certificate of receipt in our warehouse is under the responsibility of the customer; if the goods are damaged during shipping, Romana Sir Ltd. will notify the Customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the goods (if insured); in this case, the product will be made available to the Customer for the return, simultaneously canceling the request for withdrawal; Romana Sir Ltd. not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
Romana Sir Ltd. will reimburse the customer for the amount paid less the shipping charges that Romana Sir Ltd. had to pay to the courier at the time of the original sale, as soon as possible and in any event within 30 days from the date of receipt of notice of termination, upon receipt of the goods covered by the withdrawal, by following the transfer of the amount by Paypal. The Buyer shall promptly provide the Paypal details for the refund.
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), where the Romana Sir Ltd. finds: the lack of external and / or internal packaging; the absence of integral elements of the product (accessories, parts, etc. ..) or defect to the product itself; damage to the product for reasons other than transportation; a state of dirt due to its use of the product, which has compromised its integrity. The costs and risks of transport for the return shall be borne by the customer. The return of products that are damaged, deteriorated or lacking in accessories and original equipment will not be accepted by the Romana Sir Ltd. and will be returned to the sender with an increase in transport costs.
In case of forfeiture of the right of withdrawal, the Romana Sir Ltd. will return to sender the property purchased by charging the same shipping.
I - Guarantees
All products sold by Romana Sir Ltd. are covered by the manufacturer's standard warranty and 24 months warranty for defects, pursuant to Legislative Decree n. 24/02. To use the warranty, the Customer must keep the invoice (or DDT), which together receive the purchased goods. Customer will receive email invoices for your purchases.
The manufacturer's standard warranty is provided in the manner described in the documentation included in the packaging of the product. The guarantee of 24 months in accordance with the Legislative Decree n. 24/02 is applicable to the product with a lack of conformity, provided it is used correctly, in accordance with its intended use and as provided in the technical documentation. This guarantee, in accordance with the Decree. No 24/92 is reserved only to the private consumer (a person who buys goods for purposes not related to his professional activity, or making a purchase order form without indicating a VAT number). In case of lack of conformity, the Romana Sir Ltd. shall, at no cost to the customer, the restoration of conformity by repair / replacement or reduction of the price, until the termination of the contract.
L - Privacy
The personal information requested under the order are collected by the Romana Sir Ltd. and processed on computer media, in order to meet the obligations under the contract with the customer and will not under any circumstances and no license to third parties. Romana Sir Ltd. guarantees its customers the respect of rules on the processing of personal data covered by the Privacy Code under LD. No. 196 dated 30.06.03. The data controller is the Romana Sir Ltd., Via Lucrezia Romana, 122 Roma (RM). The customer, at all times, have the right to withdraw consent to the processing of personal data by written notice sent to the registered office of the Romana Sir Ltd. The customer, who who claims to have received the information pursuant to Art. 13 and are entitled to the same rights, pursuant to art. 7 of Legislative Decree no. N. 196/2003, shall have the right to access their data in the manner indicated therein. Marketing communications will be sent only with the explicit consent of the customer issued together with the processing and sending the online registration form.
M - Complaints
Any complaints must be addressed to the Romana Sir Ltd. Via Lucrezia Romana, 122 Roma (RM).
N - Jurisdiction and Applicable Law
The contract of sale between the customer and the Romana Sir Ltd. is concluded in Italy and governed by Italian law. For the solution of civil and criminal litigation arising from the conclusion of this contract of sale at a distance, if the customer is a consumer, the territorial competence is that of the reference hole of his town of residence; in all other cases, the territorial competence is exclusively that of the court of Rome.
O - Conditions
The conditions contained in this document may be modified by the Romana Sir Ltd. without any prior notice.